Tickeri makes it easy to support your ticket holders when plans change. This step-by-step guide will show you how to use the cancel order feature to cancel online, offline, or comp orders directly from your Tickeri account.
Log into your Tickeri account and tap/select “Manage my events”.
On mobile, select the event, then tap the three lines (top left) to open the menu, scroll down, and select Orders.
Next: (These same steps apply whether the order is online, offline*, or comp):
Tap/click on the three-dots icon on the order you wish to cancel.
Tap/cancel Cancel Order, select a reason for cancellation, and add an optional note.
To confirm, type CANCEL ORDER and tap/click the red Cancel Order button.
*Important: For offline orders, the order will be invalidated and the customer notified by email—however, Tickeri is not liable for providing those refunds. Please follow up with the customer directly.
The refund processes within 15 minutes. A Refund Processing tag will display and then update to Cancelled once complete.
The customer receives a confirmation email with their refund details. Refunds typically take 7–10 business days (does not include weekends or holidays) to appear on their bank statement.
If your customer has any specific inquiries about their refund, and the 7-10 business days have already passed, please advise them to contact our Customer Service team at [email protected] for more details.
Feel free to message us through our Tickeri instant messenger if you have any additional questions or concerns regarding the usage of this feature.