Log into your Tickeri account, and then (if on mobile) tap the three lines at the top-left corner to visit the tab "Manage My Events." You will be rerouted to view your list of active events.
Tap/select the event you need to cancel. Then, tap the 3 lines at the top left corner and go to "Event Settings." This option will only appear if you are the corresponding organization owner or member that published this event. Cohosts with shared/collaborator access cannot request event cancellations.
In Event Settings, scroll down and tap/click on the "Request cancellation" button. A pop-up message will appear where you can:
- Chat with us directly by tapping/selecting "Need help? Chat with Support." This is especially important to use if you have special instructions or need to discuss anything before we cancel your event.
- Select a cancellation reason.- Add more details, if necessary, under "Additional Context (Optional)."
- Type in "Cancel event" to confirm and submit your request.
After submitting your request, your event will display a yellow “Cancellation requested” tag in your Tickeri account, confirming that your request was received and ticket sales have been paused. Once our team reviews and approves the request, the tag will change to “Cancelled.”
Once approved, you will also receive an email notifying you that your event has been processed for cancellation. Here's a sample of how your event will be displayed on the page as cancelled, and no further ticket sales can be made.
Please don't hesitate to reach out to our support team if you have any questions about the cancellation process.