Event Refund Policies

It's important to know how we, at Tickeri, help you with resolving any refund questions or event changes. With your cooperation, we can easily handle event changes such as cancellation, event postponement, wrong city purchase, lineup changes, age restrictions, double purchase error, overselling, venue relocations and more.

If our customer service team receives information that an event is cancelled or the event title contains the word "cancelled" then, our client success team will follow up with the event organizer to acquire confirmation that said event is, in fact, cancelled. It is the responsibility of the event organizer to reply in a timely manner. Then, our customer support team will immediately notify all ticket holders of the cancellation and process refunds to avoid any chargebacks/disputes from clients.

If our customer service team receives information that an event is postponed or the event title contains "postponed" then, our client success team will follow up with the event organizer to acquire confirmation that said event is, in fact, postponed. The event organizer is expected to have a new date or decision to cancel the event within 30 days of the event being postponed. In some special circumstances, this turnaround time may be extended.

If the event organizer already has a new date at the time of confirming the postponement of the event, then our customer support team will send a 7-day to refund email where this allows ticket holders to ask for a refund within that time frame then, after that, no more refunds will be honored unless requested/approved by the event organizer.

If a customer purchased a ticket to an event and it was for the wrong city they were looking to attend, and they notify our customer support team within 24 hours of purchase, then that order will be refunded. The event organizer will be notified via email of this refund for their own records. If a customer notifies the customer support team beyond 24 hours, then, our client success team will follow up with the event organizer to acquire authorization.

If the event had a change in artist/band performing after ticket sales are in place, our client success team will follow up with the event organizer to discuss compensation options to offer to customers who may ask for refunds regarding the change. Possible options include using the ticket purchase as a credit for the customer to use for a future event, refunding the ticket entirely, or discounting the ticket price. Additionally, our customer support team will notify all ticket holders of these lineup changes as long as they were notified of this change before the event starts.

If the age restriction for your event changes from "All ages" to "18+" or "21+" and, alternatively, from 18+ to 21+ then, it is your responsibility to notify our customer service team as soon as it happens. Any customers that reach out and prove to be underage under the new age restriction and purchased tickets before the change in age restrictions will receive a refund. The event organizer will be notified via email of this refund for their own records. Also, an email would be sent out to all ticket holders to be made aware of this age-related change.

In the case that a customer accidentally (or because of a systematic error) purchased a double ticket order then, the most recent purchase will be refunded so long as it was within a 10-minute difference of each other. The event organizer will be notified via email of this refund for their own records.

If a ticket holder is denied entry because the event venue was over capacity, please refrain from refunding cash at the door. Those customers must reach out to the customer support team, and they will refund their ticket order after it has been confirmed either by the venue or event organizer that the event was, in fact, over capacity. The event organizer will be notified via email of this refund for their own records.

Best practice: please write down the names of those individuals, if applicable, and notify our team as soon as possible.

In case of a venue change where the new location is 20 miles or more from the original location, then a 7-day to request refund email will be sent to all ticket holders.

However, if the venue change was within 7 days of the event date, then our customer support team will issue a 3-day to request refund email or up until event date, if the change occurred within 3 days of the event.

Under any other special circumstance not mentioned in this article, it is required that our client success team touch base with the event organizer to come up with a resolution. It is highly encouraged and expected to keep an open line of communication with Tickeri to notify of any changes or assist with any changes that occur PRIOR or DURING the event. This way, we as a team and partners may provide a smooth and seamless experience for your customers!
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If you have any questions, please contact us, and we will be happy to answer them.